Limerick and Clare Education and Training Board is committed to providing you, as a Further Education and Training learner, with the highest quality of learning experiences and outcomes. The ETB undertakes to pursue excellence in the manner with which it engages and communicates with you throughout your learning experience. This Further Education and Training Learner Charter sets out our values and provides a framework that allows you, other learners, our staff, and learning practitioners to know and understand their respective responsibilities. It is based on the principle of collaboration and co-operation between FET learners and staff. It outlines:

Learner Entitlements

What you as a learner can expect from the ETB


You have a right to expect up-to-date and accurate information to help you to make informed choices about learning opportunities. We will give you information about enrolment procedures and entry requirements for each programme/course. We will also give you information on:

  • Programme/course content and induction
  • Supports
  • Awards
  • Attendance
  • Assessment
  • How to progress to other programmes/courses
  • Information about Recognition of Prior Learning
  • What data do we collect as part of the enrolment process, who this is shared with, and why

Your responsibilities in relation to all these issues are set out in the ETB’s FET Learner Policies section below and in your Campus Handbook, where available.


Your learning experience will be focused on your needs in order to help you secure the best outcome, both personal and employment-related. We provide committed staff and a quality learning experience that is appropriately resourced and planned. We commit to providing quality-assured learning opportunities in accordance with our Quality Assurance Policies and Procedures. These are available here.


The ETB commits to providing a fair, transparent and quality-assured assessment process to protect the quality and value of the qualifications awarded. You have the right to have your achievements recognised as a result of your participation on all programmes/courses, both accredited and non-accredited. These Assessment Procedures are available here.


Our supports and guidance start upon your acceptance onto a course and continue until you complete it. Where appropriate, we will discuss with you the relevant supports to assist your progression. We will offer other options and alternatives if the programme/course you have selected is unavailable, or is no longer offered. Additional information is available here.


You can expect a learning environment that:

  • Has relevant and up-to-date resources
  • Makes the best use of technology, where possible


Our environment is open, inclusive, ethical, and safe. We do not discriminate on the grounds of:

  • Gender
  • Civil status
  • Family status
  • Sexual orientation
  • Religion
  • Age
  • Disability
  • Membership of the Traveller Community
  • Race
  • Socio economic status


Our teaching, administration, and facilities staff will recognise you as an equal member of the learning community and treat you with courtesy, dignity, and respect. They will provide you with an efficient and helpful service. They will keep your learner profile, course details, and assessment records accurate, up-to-date and secure. Relevant staff will respond promptly to any queries or requests that you may have. You will be able to discuss with a relevant staff member any issues or problems that may arise during your course, including teaching or course assessments.


Our premises meet occupational and safety standards. We provide, where possible, access for people with disabilities and others with specific needs. A suite of Learner Supports has been put in place to assist you on your learning journey. Additional information is available here.


We provide a fair, effective, and learner-centred procedure to deal with formal complaints. We provide access to an independent and learner-centred process for handling appeals relating to assessment. Additional information is available here. We provide a fair, effective, and learner-centred procedure to deal with learner discipline. We will treat all communications with us confidentially and with sensitivity. We will not share your personal information with any third party without your acknowledgment, in compliance with EU General Data Protection Regulations. If you have questions, queries, complaints, or feedback that you would like to discuss or bring to our attention you can contact the relevant programme/course manager. This includes Principal, Deputy Principal, Provision Co-ordinator, Training Centre Manager, Assistant Training Centre Manager, or other person designated by Limerick and Clare Education and Training Board. Please read the relevant FET Learner Policies and your Campus Handbook where available. These set out the ETB’s policies and procedures and provide more information.


We welcome your feedback and engagement. The ETB offers FET learners the opportunity to provide formal feedback. You have the right to be treated as equal in determining your educational and learning needs. We are committed to listening to the learner voice in order to support you to actively plan and review your learning.


We are committed to providing a structured approach to consulting with you in relation to the development, delivery and review of services, as well as evaluation of our service delivery. You can give us feedback through end-of-course evaluations, as well as at regular intervals throughout your course. We will use your feedback wherever possible to help us improve our service. We will use your feedback when we are reviewing policies and planning new developments.


A learner representative currently sits on the ETB’s Board. The ETB also commits to the creation of clear systems for learner representation through regular learner feedback and/or local class representative structures.


The ETB commits to providing you with course information in a range of formats, including here on our website.

Learner Responsibilities

What the ETB expects from you the learner

As an enrolled learner on one of our programmes/courses, we expect you to:

  • Take responsibility for your learning, be self-motivated and engage with your programme of study
  • Attend punctually all classes and timetabled meetings related to your programme/course and participate actively in them
  • Participate and contribute to group work
  • Provide constructive feedback on your programme of study to the ETB

We expect you to be familiar and comply with ETB FET policies, procedures, rules and regulations, as set out in FET Learner Policies and your Campus Handbook, where available. We also expect you to be pro-active in connecting with the ETB and in obtaining information relevant to your course. Please complete all registration documentation on time and comply with registration requirements dictated by your course.


You must comply with copyright regulations on the use of hard copy and electronic resources.


We expect you to submit all your coursework and assessments on time, using the systems provided, and in accordance with the ETB’s FET Assessment Policies, as set out in FET Learner Policies and your Campus Handbook, where available. When you submit your coursework, we expect you to exercise integrity and honesty and ensure the work is your own and not plagiarised. You must state the work is your own.


You must follow the regulations relating to conduct during examinations, as set out in FET Learner Policies and your Campus Handbook, where available.


We expect you to inform relevant staff of any issues that may affect your ability to fully participate in your programme/course. Please use the mechanisms we provide to appeal decisions, make complaints or seek information. You should provide full and accurate information and respect the integrity and confidentiality of the systems in place.


You must respect the role of all ETB staff and engage with them in a constructive way. Please respond in a timely way to all communications. You must behave with respect and honesty towards all members of the ETB learning community, treating everyone equally and inclusively. You should not behave in a way that affects the physical or emotional wellbeing, safety, rights or dignity of other learners or staff. Do not make a false or malicious complaint or allegation against another learner or member of staff.


You must:

  • Use the facilities and resources of the ETB with respect
  • Consider all other users
  • Respect the physical environment


You must follow the ETB Acceptable Usage Policy and do not download offensive or inappropriate material on ETB equipment. You must not send or circulate emails or attachments that are pornographic, obscene, contain abusive or defamatory messages or cause offence. You must follow the ETB Acceptable Usage Policy in the learning environment, including, but not limited to, mobile phones, smartwatches, laptops, iPads, tablets etc.


We welcome constructive feedback on your learning experiences, materials and facilities through end-of-course evaluations.

Terms and Conditions

The expectations expressed here, for both Limerick and Clare Education and Training Board and Further Education and Training learners, are not intended to be an exhaustive list, but they are a fair representation of recognised needs and aspirations. The FET Learner Charter is not legally binding on Limerick and Clare Education and Training Board, its employees, or its learners. The Charter should be read along with Limerick and Clare Education and Training Board’s FET policies, procedures, rules, and regulations. You can find these here on our FET website, and in FET Learner Policies and your Campus Handbook, where available. In implementing policies, procedures, and regulations, Limerick and Clare Education and Training Board will always strive to deal with learners and other members of the learning community in a manner that reflects the ETB’s ethos, fosters goodwill, and builds the ETB’s reputation as a first-class provider of Further Education and Training educational services.

We hope that you enjoy your time as a learner with us and wish you the very best in your studies.

Back to Top
Ennistymon Course Enquiry

    Electronics Manufacturing Traineeship

      Shannon Town Campus - Course Enquiry

        Abbeyfeale P/T Course Enquiry

          Select Course Area (*)

          RSA - Driving Instructor Enquiry

            Motor Tech Traineeship Enquiry

              Workboat Master Traineeship Enquiry

                Intro to Blacksmithing Enquiry

                  Green Skills Enquiry

                    Welding Traineeship Enquiry

                      Film & TV Programmes Enquiry

                        Select Course (*)

                        NetDevOps Traineeship Enquiry

                          Aircraft Structures Technician Traineeship Enquiry

                            Hairdressing Traineeship Enquiry

                              Creative Producing for Film Enquiry

                                Select Course (*)

                                HGV Professional Driver Traineeship Enquiry

                                  Pre-Apprenticeship Routes Enquiry

                                    Machine Tool Ops Traineeship Enquiry

                                      Customer & Financial Support Services Traineeship Enquiry

                                        Cappamore Campus Course Enquiry

                                          Miltown Malbay Course Enquiry

                                            Shanagolden Campus Course Enquiry

                                              Youthreach at Shanagolden Campus Enquiry

                                                Youthreach at Kilmallock Road Campus Enquiry

                                                  Part-Time Flexible Courses in Clare - Enquiry

                                                    Select Course Area (*)

                                                    Newcastle West Part-Time Course Enquiry

                                                      Select Course Area (*)

                                                      Summer Programmes - Healthcare Enquiry

                                                        Select Programme (*)

                                                        RPA Traineeship Enquiry

                                                          Diploma in Software Development Enquiry

                                                            Coding Careers for Women Enquiry

                                                              Online Courses Enquiry QQI L4 - L6

                                                                Select Course Area (*)

                                                                Online Courses Enquiry

                                                                  Select Course Area (*)

                                                                  Community Education - QQI Level 1 & 2 Course Enquiry

                                                                    Community Education - QQI Level 4 Course Enquiry

                                                                      Community Education - QQI Level 3 Course Enquiry

                                                                        Community Education - Uncertified Course Enquiry

                                                                          Autumn Skills to Advance Courses Enquiry

                                                                            Select Course Area (*)

                                                                            Autumn Courses Enquiry

                                                                              Select Course Area (*)

                                                                              Youthreach at Kilrush Campus Enquiry

                                                                                Kilrush P/T Course Enquiry

                                                                                  Select Course Area (*)

                                                                                  Kilrush F/T Course Enquiry

                                                                                    Select Course Area (*)

                                                                                    Scariff P/T Course Enquiry

                                                                                      Select Course Area (*)

                                                                                      Scariff F/T Course Enquiry

                                                                                        Select Course Area (*)

                                                                                        Ennis Evening Course Enquiry

                                                                                        [contact-form-7 404 "Not Found"]

                                                                                        Ennis Part-Time Course Enquiry

                                                                                          Ennis Full-Time Course Enquiry

                                                                                            Bicycle Engineering Traineeship Enquiry

                                                                                              Aircraft Spraypainting Traineeship Enquiry

                                                                                                Youthreach at Clonroad Campus Enquiry

                                                                                                  O'Connell Avenue Skills for People in Employment Course Enquiry

                                                                                                    O'Connell Avenue QQI Level 5 and Level 6 Course Enquiry

                                                                                                      O'Connell Avenue QQI Level 4 Course Enquiry

                                                                                                        O'Connell Avenue Course Enquiry

                                                                                                          O'Connell Avenue QQI Level 1 & 2 Course Enquiry

                                                                                                            Select Course Area (*)

                                                                                                            O'Connell Avenue Uncertified Course Enquiry

                                                                                                              O'Connell Avenue Community Education Enquiry

                                                                                                                Youthreach at O'Connell Avenue Enquiry

                                                                                                                  Robotic Welding Traineeship Enquiry

                                                                                                                    Leading through Change Online Enquiry

                                                                                                                    [contact-form-7 404 "Not Found"]

                                                                                                                    Kilmallock Town Campus CommEd Course Enquiry

                                                                                                                      Select Course Area (*)

                                                                                                                      Kilmallock Town Campus Course enquiry

                                                                                                                        Select Course (*)

                                                                                                                        Bicycle Eng Traineeship Enquiry

                                                                                                                          College of FET Hospitality Course Application

                                                                                                                            Select Course (*)

                                                                                                                            Train the Trainer Course Online Enquiry

                                                                                                                              Kilmallock Road Campus Course Enquiry

                                                                                                                              [contact-form-7 404 "Not Found"]

                                                                                                                              Outdoor Education and Training Enquiry

                                                                                                                                Select Centre (*)

                                                                                                                                Customer Service Course Online Enquiry

                                                                                                                                  Supervisory Management Course Online Enquiry

                                                                                                                                    Project Management Course Online Enquiry

                                                                                                                                      Infection Prevention and Control for Healthcare Online Enquiry

                                                                                                                                        Infection Prevention and Control for Hospitality Online Enquiry

                                                                                                                                        [contact-form-7 404 "Not Found"]

                                                                                                                                        Summer Programmes - Childcare Enquiry

                                                                                                                                          Select Programme (*)

                                                                                                                                          Care Assistant Online Application

                                                                                                                                            Pathways to Apprenticeship Enquiry

                                                                                                                                              Select Course (*)

                                                                                                                                              Pathway to Engineering Apprenticeship Application

                                                                                                                                                Skills to Advance Programme Enquiry

                                                                                                                                                  Select Course (*)

                                                                                                                                                  Infection Prevention and Control for Retail Online Enquiry

                                                                                                                                                  [contact-form-7 404 "Not Found"]

                                                                                                                                                  Online Course Application

                                                                                                                                                    Select Course (*)

                                                                                                                                                    Arrange a Visit From Our Team

                                                                                                                                                      If you would like a member of the Enterprise Engagement Support Service to visit your company, please complete the following fields and we’ll be back in touch very soon:

                                                                                                                                                      Make an Enquiry

                                                                                                                                                        Select County (*)

                                                                                                                                                        Request an Appointment

                                                                                                                                                          Select County (*)